Operations Consultant

LOCATION: 

Victoria

ROLE TYPE: 

Full Time Permanent

ROLE SUMMARY

The Operations Consultant will oversee and manage all customer service, customer activation, billing, payments and service order activities, including system work queues, exceptions and reporting for Tally Group clients.

RESPONSIBILITIES

·      Manage calls, chats and emails from customers and general enquiries.

·      Completion of market transactions as required by customers.

·      Work towards achieving individual and team KPI’s.

·      Ongoing training for new clients on products as they are released.

·      Assist clients with managing their day to day business requirements.

·      Prevention of complaints both internal and external.

·      Ensure adherence to regulations, policies and procedures compliance.

·      Actively participate in team discussions, meetings, and other team forums for continuous improvement activities.

·      Actively display and promote examples of our company’s internal values in the workplace.

EXPERIENCE

·      Industry experience in Power or Telecommunications.

·      Experience in a similar position is essential.

·      Adaptability is essential as Tally Group is constantly changing with every new launch.

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